15 Best Fixes For Samsung TV With Sound But No Picture

samsung tv with sound but no picture

The potential of a TV to display an image is one of the most crucial features, but if your Samsung TV with sound but no picture, the issue is likely far more serious than just a visual issue.

It is fun to watch TV on a bigger screen. However, there are occasions when no matter what you do, nothing appears on your screen. Many Samsung owners suffer from the dreaded Black Screen of Death.

You may learn about the reasons behind the black screen problem, its solutions, and how to resolve it on this page.

Why Does ‘Samsung TV With No Picture’ Happen?

Several problems might be the cause of your Samsung smart TV’s display going dark. Always double-check your connections. And if you keep running into this problem, get in touch with Samsung for assistance.

When the input source is unable to transmit the data to the TV, a Samsung TV black screen of death will appear. The faulty input source or a hardware issue might be the major offender, though. As a result, the majority of consumers believe this problem cannot be fixed.

Cable issues: One of the most frequent reasons for a black screen is the possibility that a loose or broken cable is to blame. Try removing and replacing all of your cords; this should fix the problem. And then check by using the menu button.

Error in the Source: This sort of difficulty may be caused by a source issue; to verify if your source is the problem, click the menu button on your Samsung remote control. If a menu displays at the top of your TV screen, your source is the likely culprit.

incorrect input settings Your TV’s black screen of death might be caused by incorrect input settings. Try changing the TV’s input settings.

Sleep timer or power-saving mode: If your TV screen suddenly goes dark at random, it may be because the energy-saving mode or sleep timer is on. To fix your problem, attempt to disable these features.

Outdated software: If the firmware on your television is out of date, this might be the reason why you are experiencing black screen problems. Check for the most recent update, if there is one, and install it to resolve this problem.

Hardware malfunction: In certain instances, when a television screen turned dark, hardware failure was to blame. A defective TV panel, circuit board, or power lead on the TV might all be the cause of hardware failure.

Fix: Samsung TV With Sound But No Picture

To repair the Samsung TV’s black screen of death, You must use your smart TV in accordance with these instructions:

  1. Verify That Cables Are Properly Connected.
  2. Implement a Soft Reset
  3. Reset the factory settings
  4. Reboot your Samsung TV.
  5. Disable the power saver mode.
  6. Pull the One Connect Box off.
  7. Change The Sleep Timer Settings to Off
  8. Select the Proper Source
  9. Examine the HDMI Cable
  10. Change Your Wall Outlet
  11. Replace the Remote’s Batteries
  12. Update the Firmware on your TV.
  13. Try a different external device
  14. Verify the TV’s backlight.
  15. Ask the Help Desk

1. Verify That Cables Are Properly Connected

Verify That Cables Are Properly Connected

Main reasons for Samsung’s dark screen problem are poor cable connections. Therefore, you must check each cable connected to your Samsung TV. Check to check if any wires are broken or loose. Replace any broken wire with a new one if you find any. 

Additionally, if all of the cables are in good shape and you are still having problems, take all of the cords off of your TV and then correctly reattach them to the cable box.

Unplug all of the wires from any external devices that are linked to your TV and check that the connections are clean if they are since filthy or dusty cables might also result in a dark screen.

2. Implement a Soft Reset

Implement a Soft Reset

If your Samsung TV has a black screen problem, it can just be a short-term fault or defect. You can also resolve this problem by doing a soft reset. This step was recognized as one of the most successful steps by certain users.

Observe the instructions below to execute a gentle reset;

  1. After waiting for 60 seconds, unplug the power cable from the TV.
  2. After that, try plugging the power cable back into the socket to see if the problem still exists.

3. Reset to factory settings

On your Samsung TV, try doing a factory reset (but only if you can reach the settings). However, you must be aware that if you reset the TV to its factory settings, all of your data, files, and saved contents will be erased. However, you can not help but wonder: How Do I Reset My Samsung TV When the Screen Is Black?

Well, if you can view the menu by pressing the Menu button and are able to access the settings when your TV has a black screen issue, you can factory reset your TV; just follow the instructions;

  1. Press the button on your Samsung smart TV to on.
  2. Now, for 12 seconds, press and hold the exit button on your Samsung TV remote.
  3. You will now see the prompt for a factory reset.
  4. To reset your Samsung smart TV, choose ok.


  1. Switch off your Samsung smart TV first.
  2. Now, simultaneously push the info, menu, mute, and power keys on your Samsung TV remote.
  3. On your Samsung remote, press the mute>1>8>2>power button.
  4. Your Samsung television will now reboot in service mode.
  5. Go to choices now and choose “factory reset.”

If you are able to see the menu, proceed as follows.

  1. Press the Menu button on the controller or remote that came with your Samsung.
  2. Then navigate to settings and, then select Support from the menu.
  3. Select Reset after that, and then input your pin (or 0000 if you have never set one).

Your TV will reboot when the reset procedure has finished after you input the pin.

4. Reboot your Samsung TV

Some customers believe that simply turning the TV off and back on reboots it, however, it is a trap. You must do the following in order to properly and successfully reset your TV:

  1. Pull the power line from the outlet and unplug the TV.
  2. Following that, hold down the power button (on the remote control for your TV) for at least 30 seconds.
  3. Afterward, re-plug the TV’s power cord into the socket.

5. Disable the power-saving mode

Utilizing the power saver, eco, or energy-saving modes can assist cut back on energy use. It also lessens eye strain. However, several customers claimed that turning off power saving was the solution to their black screen problem. 

The power saver feature on your TV can be to blame for the problem with the black screen. Try to deactivate it by doing the below-listed methods;

  1. Select Settings by pressing the Menu button.
  2. then go for Energy Saving Mode and disable it.

6. Pull the One Connect Box off

Pull the One Connect Box off

Disconnect all the cords that are connected to your ONE connect box and TV, including the power cord, if you are using a One Connect Box.

If you notice a message or image on your TV screen after unplugging the cords, your One Connect Box has to be replaced.

However, if your Samsung TV screen is attached to a power source, your One Connect Box is unplugged, and no notification appears on the screen, you should either contact your local Samsung service center or continue with the remaining procedures.

7. Change The Sleep Timer Settings to Off

You might find it helpful to disable the sleep timer, so follow the instructions below to do so on your Samsung TV.

  1. Click the Menu button, then select System.
  2. then look for the Time option.
  3. Go to the Sleep Timer option right now.
  4. From the list, choose Off.

8. Select the Proper Source

There are certain chances that the black screen problem you are experiencing is a direct result of your selection of another source. If possible, try pressing the Source button on your remote. Choose the appropriate source, then determine whether or not the problem is fixed.

  • Go to the settings and select Sources > TV if you can reach the TV settings but the problem is still present. And then proceed to the following step if you are still having the same problems.

9. Examine the HDMI Cable

Examine the HDMI Cable

Some Samsung TV models come with the option to test the HDMI cable when the most recent update is installed. However, skip this step and continue with the next if your TV model does not offer this test option or is not connected through an HDMI connection.

To do so;

  1. Ensure that the HDMI settings for the cable you want to test are selected for your TV’s source input.
  2. Now locate the Support option under Settings.
  3. Move on to the Self Diagnosis option after that.
  4. Then click Start Test after selecting HDMI Cable Test.
  5. You must replace the cable if it indicates that it is defective or poor.

10. Change Your Wall Outlet

Change Your Wall Outlet

It is possible that the power outlet where your TV’s power cable is connected has a problem or is unable to handle the voltage. And the reason why your television is displaying a blank screen is that.

  • Attempt to use a different power outlet for your TV’s power cord. And, if you’re still having the same issue then continue to the next step.

11. Replace the Remote’s Batteries

Some customers said that simply changing their remote batteries allowed them to resolve the black screen problem. I know it sounds absurd to think that changing the batteries may resolve the problem, but what if doing so resolves the black screen issue with your remote?

Give it a go; maybe it will work for you. Simply swapping out your remote’s old batteries for new ones is all that is necessary.

12. Update the Firmware on your TV

Your TV may be experiencing a software glitch, and this kind of software malfunction is always resolved by the most recent software update for the Device. Check to see whether Samsung has released any new updates. to verify the most recent update;

  1. On your remote, use the Menu button to access the settings.
  2. Find the Support option now, select Software Update, and then click Update Now by pressing the Enter/Ok button.

If there are any new software updates available from Samsung, they will begin downloading automatically. If not, carry on to the next step to solve the problem.

13. Try a different external device

Try connecting a different device to your TV if your TV does not have an HDMI cable test or if you still experience problems after doing the HDMI cable test. There is no problem with your TV if it is operating properly and showing the picture. 

Perhaps the external gadget or your cable is to blame for the blank screen. By following all the instructions in this post, try to identify the problem’s cause and resolve it.

14. Verify the TV’s backlight

Verify the TV's backlight

This type of error can be caused by a defective or malfunctioning TV backlight, so turn on the TV and use a flashlight while holding it 1-2 inches away from the screen to inspect.

Additionally, if you can see an image on your television’s screen (where the flashlight is pointed), your LCD backlight is probably faulty. 

Find a Samsung service facility or repair business to fix your TV, as described below.

15. Ask the Help Desk

The final step after completing all the aforementioned processes is to get in touch with Samsung customer service. 

You can ask them to send specialists to fix the black screen error after you have completed all of their suggested troubleshooting methods and have followed all of their advice. 

We hope this will be useful to you and that you will start streaming your shows and movies again.


The no picture with the sound problem on Samsung TVs is a display issue. It happens as a result of a loose cable or hardware issue. However, if the wires are properly inserted into the ports, you may quickly resolve this problem. 

This problem may also be avoided by switching the input source and properly configuring all the features. Disable all of the power-saving options on your TV for optimal performance.

The most recent adjustment also reduces the likelihood of experiencing a black screen. Therefore, be careful to constantly update your smart TV. To restore the TV to its factory default settings, conduct a factory reset.

Finally, you should take your Smart TV to the shop for routine maintenance or better yet, get a replacement.